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Kinovo Help Centre

How can we help?

Find clear steps for joining a care team, getting work done together and solving common problems.

Give feedback about Kinovo

Getting started

New to Kinovo? Start here.

Start with the question that matters to you. You do not need to read every guide or finish every setup step before using Kinovo.

  1. 01

    See how Kinovo can help

    Bring the people supporting one person together around current information, clear tasks and shared goals. Everyone contributes the part they are responsible for.

    What Kinovo is and who it is for
  2. 02

    Choose how you will use Kinovo

    Personal use suits participants, family members and supporters. Professional use brings your work across clients together. Your access is agreed separately in each care team.

    Compare the account views
  3. 03

    Join an existing team or create one

    If someone has invited you, use their invitation and the invited email address. Otherwise, create a team for yourself or someone you are authorised to help. You can do this later.

    Create a care teamJoin through an invitation
  4. 04

    Finish the short account setup

    Confirm your email when asked, then add your name and how you plan to use Kinovo. Continue to your invitation or home. Exploring the example care team is optional.

    Confirm your emailTake the guided tour
  5. 05

    Know who manages access

    Each care team has one Team leader who manages membership and permissions. If you cannot see an item or use a control you need, ask them to check your access.

    Who controls the care team
  6. 06

    Start with one useful action

    Respond to an assigned task, share a current document or ask someone to help with a priority. You do not need to enter the person’s whole history before getting started.

    Understand the next useful step

Browse help by area

Families and care teams

Use Kinovo for yourself or someone you support, and share the work with your care team.

Browse topics

Professionals

Join a client’s care team, respond to requests and keep track of work across clients.

Browse topics

Privacy and access

Check who can see information and how to change or remove care-team access.

Browse topics

Accounts and troubleshooting

Find help with sign-in, email, notifications, installation or something that is not working.

Browse topics

All topics

Find help with a specific task

Choose a topic for practical steps, examples and what to check if something does not work as expected.

Getting started

Create your account, join or start a care team, and choose one useful first step.

Everyday coordination

Get help with tasks, goals, support instructions, files, messages and meetings.

Access, privacy and safety

Find out who can see information, manage access and make changes in a care team.

Accounts and troubleshooting

Get back into your account, adjust notifications and solve common device problems.

Unsure what a care-team term means? Read the Kinovo glossary for plain-language definitions.

Can’t find the answer?

Contact Kinovo support for account, setup or product help.

Contact support