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Kinovo Help Centre

How can we help?

Find the right place to start, learn how everyday coordination works, and understand access and account settings.

First-time path

New to Kinovo? Start here.

Follow this short path to understand the product, choose the right account view and reach one useful care-team action.

  1. 01

    Understand what Kinovo is

    Kinovo is a private shared coordination workspace around one person. It keeps current context and next steps together without replacing provider or clinical systems.

    What Kinovo is and who it is for
  2. 02

    Choose a personal or professional starting point

    A personal account begins from one care-team view. A professional account adds a cross-client dashboard for the separate workspaces you are invited to.

    Compare the account views
  3. 03

    Create or join a care team

    Create a workspace for yourself or somebody you support, join through a secure invitation, or leave care-team setup until later.

    Create a care teamJoin through an invitation
  4. 04

    Know what happens after signup

    Confirm your email, choose your account starting point, complete the short profile and walkthrough, then create, join or defer a care team.

    Confirm your emailTake the guided tour
  5. 05

    Understand the Team leader and access

    The Team leader is the person trusted to manage membership, roles and shared oversight for that care team. An account does not open every workspace.

    Who controls the care team
  6. 06

    Take the first useful action

    Start with one current priority, instruction, document or assigned action. You do not need to rebuild the person’s whole history before Kinovo is useful.

    Understand the next useful step

Browse help by area

Families and care teams

Start a care team and coordinate the everyday work around someone you care about.

Browse topics

Professionals

Join client workspaces, respond quickly and manage work across care teams.

Browse topics

Privacy and access

Understand roles, visibility, confidentiality and safe use of Kinovo.

Browse topics

Accounts and troubleshooting

Get help with sign-in, security checks, notifications, installation and common problems.

Browse topics

Full Help Centre

Browse every help topic.

Core setup and everyday coordination come first. More specific workflows remain available here when you need them.

Getting started

Set up an account, join or create a care team, and understand the first useful steps.

Everyday coordination

Use Kinovo to coordinate actions, information, documents, messages and meetings.

Access, privacy and safety

Understand workspace control, visibility, confidentiality and Kinovo's safety boundaries.

Accounts and troubleshooting

Resolve common account, security, notification, installation and browser questions.

Can’t find the answer?

Contact Kinovo support for account, setup or product help.

Contact support