KinovoGlossary
Plain-language explanations of the words Kinovo uses for care teams, workspaces, tasks, documents, messages and roles.
The people and private spaces that make up a Kinovo care team.
A private care coordination workspace for people at the centre, families and trusted professionals.
Kinovo helps a care team keep tasks, goals, documents, care protocols, messages and notes in one shared place.
It is built for coordination. It is not a medical record, plan management system, payroll system or clinical treatment system.
A private area where care-team information is kept.
A care workspace is usually centred on one person and their invited team.
Professional accounts can also have a professional workspace for their own dashboard, clients and assigned work.
The person the care team is supporting.
The person at the centre may be an NDIS participant, client, child, adult, family member or person receiving support.
Kinovo uses person-centred wording so the app can work across family, disability, health and support contexts without assuming one specific relationship.
How professional accounts usually refer to a person they support.
In a professional account, the My clients page lists the care workspaces that professional belongs to.
Opening a client takes the professional into that person's workspace, where they can see the information they have permission to access.
The invited people who support the person at the centre of a workspace.
A care team can include family members, supporters, support workers, allied health professionals, support coordinators, plan managers and other trusted people.
Each person can have a different role and different permissions depending on what they need to do.
The person who manages the care workspace and keeps the team organised.
A Team leader can invite and remove people, manage workspace setup, keep key information current and oversee access.
Team leader is a workspace role. A person can be a family member, professional or the person at the centre and still be the Team leader for a specific workspace.
Any person invited into a care workspace.
Team members can be given access to the parts of the workspace that are relevant to their role.
Some team members may only need to read information, while others may create tasks, upload documents, write messages or update care protocols.
A provider, practitioner, coordinator or worker who supports the person at the centre as part of their role.
Professionals may include support coordinators, OTs, physiotherapists, speech pathologists, support workers, nurses, plan managers or providers.
A professional can belong to multiple client workspaces and use their dashboard to see work across those clients.
A family member, friend, nominee or informal supporter involved in the care team.
Family and supporter accounts are for people who help coordinate, understand or support the person at the centre outside a professional service role.
Their access depends on workspace membership and permissions set for that care team.
The person or contact who should receive invoice-related information.
This can help the care team know where invoices, quotes or payment-related documents should be sent.
It does not make Kinovo a payment or plan management system. It is a coordination cue for the team.
A higher-permission role used to help manage a workspace or support the Kinovo service.
Inside a care workspace, admin-style permissions may help trusted people manage settings or access.
Kinovo support admin access is separate and is used for operating and supporting the product.
The main tools Kinovo uses to turn care information into shared action.
Bigger outcomes the care team is working toward.
A goal gives the team a clear reason for related work, such as improving communication consistency or preparing for a plan review.
Tasks, documents and document packs can be linked to a goal so the team can see the activity connected to that outcome.
Specific requests or pieces of work that someone needs to do, answer, upload or review.
Tasks are the practical work layer in Kinovo. They can be assigned, given a needed-by date and moved through stages.
A task might ask someone to upload a report, confirm a care step, respond with information or review something that has been completed.
A practical instruction or routine the team should follow.
A care protocol explains when to use a protocol and how to carry it out, such as a transfer routine, medication support process or communication approach.
Care protocols are for shared care instructions that should stay available to the team, rather than one-off tasks.
A record of day-to-day care observations or events.
Care logs help capture what happened, when it happened and any useful context for the team.
They are useful for patterns, handover information and practical observations that should not be lost in chat.
How files, file requests and team conversations are kept together.
Files uploaded into a care workspace.
Documents can include plans, reports, quotes, photos, videos, invoices, assessments, handovers or other files the care team needs.
Documents can have visibility settings so they are only available to the right people.
A grouped set of documents needed for a review, submission or handover.
A document pack helps the team gather several related files in one place.
Items in a pack can show whether a file has been uploaded or is still missing, and missing files can be requested as tasks.
Workspace conversations for the care team.
Messages are for discussion that should stay visible to the relevant people in the workspace.
Kinovo can also create focused message threads around tasks or document packs so the conversation stays connected to the work.
Private working notes for the person who wrote them.
Notes are useful for reminders, observations, preparation or thinking that does not need to be shared with the whole team.
They are different from messages because they are private to the account that created them.
Alerts that help people notice important workspace activity.
Notifications can point someone toward new tasks, messages, reviews, document activity or other updates that need attention.
They help reduce the need to manually check every page.
Terms that explain who can see or change information.
Rules that decide what someone can view, create, edit or manage.
Permissions help keep workspace access appropriate for each person's role.
A Team leader can use permissions to give people the access they need without exposing more information than necessary.
Who a specific item is shared with inside a workspace.
Visibility is commonly used for documents and other sensitive information.
For example, a document might be visible to all team members, Team leaders only or selected people.
The expectation that private care-team information stays inside the right care team.
Kinovo is designed around private workspaces, role permissions and confidentiality expectations.
Team members should only share information they are allowed to share, and only with people who need it for the care team.