Accounts and troubleshooting
Confirming your email address
Confirm your email so Kinovo knows the address belongs to you. Open the confirmation email, follow its link, then continue with your account setup or invitation.
Who this article is for
People creating a new personal or professional Kinovo account
Where to find it
- After creating an account, follow the Check your email screen when it appears.
- Use Resend email on that screen if you need a fresh confirmation link.
Why you receive a confirmation email
Kinovo sends a secure link to the email address you used to create your account. Confirming it shows that you can access that inbox.
This email is separate from a care-team invitation. You may need to confirm your account first, then review the invitation before joining.
Confirm and continue
- 1
Check the address
Use the inbox shown on Check your email. If you started from an invitation, it must be the invited email address.
- 2
Open the newest confirmation email
Follow the link in the original Kinovo email. Do not forward it or use a link meant for another person.
- 3
Continue in Kinovo
A successful confirmation can take you straight to account setup, your invitation or home. If the original tab still shows Check your email, use Already confirmed? Continue.
- 4
Sign in if asked
Use the confirmed address and the password you chose when creating the account. Follow any remaining account-detail or invitation steps.
If you are joining through an invitation
Use the exact invited email address. After confirmation and any account setup, Kinovo brings you back to review the care-team invitation.
Confirming your email does not itself accept a care-team invitation or its confidentiality agreement. Check the team, role and access before choosing Agree and join care team.
If the email has not arrived
- Check the spelling of the address on the screen and make sure you are in that inbox.
- Search for Kinovo and check Spam, Junk or your organisation’s email quarantine.
- Allow a few minutes, then use Resend email when the button becomes available. Complete the security check if shown.
- Use the latest email after resending. Repeated rapid requests can cause a temporary wait.
- If you already have an account, sign in or use Forgot password instead.
- If it still does not arrive, tell support the address and approximate attempt time. Never send your password or confirmation link.
If the link has expired or does not work
Open the newest link from the original email in a normal browser. If you have already confirmed, try signing in normally.
If Kinovo still needs confirmation, return to Check your email and request a fresh link. Contact support if that also fails, including the visible error but not the link.
Confirmation links are private
Treat them like account-access information. Do not paste them into messages, support requests or screenshots.
Still need help?
Tell us which step you need help with and any error you saw. Leave out passwords, invitation links and private care information that is not needed to explain the problem.
Ask Kinovo support