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Messaging your care team

Use Messages to discuss one care-team topic. Choose who can read the conversation separately from who should receive an alert, and create a task when someone needs to act.

Who this article is for

Care-team members who need a shared discussion around one client

Where to find it

  • Open Messages for the care team or client you are working with.
  • Professionals can use the main Messages inbox across their care teams, then filter to one client. Each conversation still belongs to one care team.

Start a conversation about one topic

  1. 1

    Check the care team

    If you are in the professional inbox, choose the correct client before starting a conversation.

  2. 2

    Give it a useful title

    For example, “Arranging the equipment trial”. Keep a different subject in a separate conversation so replies stay easy to follow.

  3. 3

    Choose who can read it

    Review the thread’s people and visibility. Restricted threads can include Team leader oversight; do not assume they are private from the Team leader.

  4. 4

    Write and choose alerts

    Add your message, link a relevant task or goal if useful, and choose who needs an alert. Check the selection before sending.

Who can read it and who gets alerted are different

  • Thread people alerts the people in the conversation through eligible in-app notifications.
  • Selected people alerts the people you choose, with email where their preferences and the delivery rules allow it.
  • Entire team uses in-app alerts for eligible team members who can access the conversation. It does not automatically email everyone.
  • Silent leaves the message in the conversation without sending an alert. It can still be unread when someone next opens Messages.

An alert does not add someone to a restricted conversation

Change the conversation’s access through the available controls if someone should join it. Choosing their name for an alert does not bypass access rules.

Catch up on unread messages

Open a conversation to read it. Opening the mobile inbox does not clear the unread count for a conversation you have not opened.

Kinovo takes you to the first unread message, or the newest message if you are caught up. Use Load earlier messages to read older history and Jump to newest to return.

Unread messages and notification alerts are separate. Muting alerts does not mean you have read the conversation.

Find a conversation or turn it into action

  • Search by the conversation’s title or details. Inbox search is not a full search of every message body.
  • Mute a thread when you want to keep access without ordinary alerts.
  • Open a linked task or goal for the details behind the discussion.
  • Use the task option when available if the discussion produces a clear action. Name the responsible person and what response is needed.

If you need to change the people or details

Open the conversation’s actions to see what you can manage. Available controls depend on whether you created or own the thread, lead the team, or have the required permission.

Removing a person from a restricted thread ends their access to that conversation. It does not remove their care-team membership.

For urgent health or safety concerns, contact the appropriate person or service directly. High priority in Messages does not guarantee someone is monitoring it.

Still need help?

Tell us which step you need help with and any error you saw. Leave out passwords, invitation links and private care information that is not needed to explain the problem.

Ask Kinovo support
Messaging your care team | Kinovo Help Centre