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Everyday coordination

Using client-scoped messages

Use Messages for a focused conversation inside one care-team workspace, with deliberate participants, alert behaviour and links to the work being discussed.

Who this article is for

Care-team members who need a shared discussion around one client

Where to find it

  • Open Messages inside the selected care-team or client workspace.
  • Professionals should enter the correct client workspace; Kinovo does not combine client conversations into general-purpose chat.

Start a focused thread

  1. 1

    Name the subject

    Use a thread title that explains the decision, update or topic being discussed.

  2. 2

    Choose the people

    Include the active care-team members who need the conversation. Restricted threads remain visible only to permitted participants and Team leader oversight where applicable.

  3. 3

    Link the work

    Optionally link a goal or task from the same workspace, set an owner and add context.

  4. 4

    Choose priority and alerts

    Use Normal for ordinary coordination. High priority makes the thread more prominent but does not guarantee delivery or monitoring.

  5. 5

    Send the first message

    The alert mode chosen for the new thread is applied to that first message.

Choose the alert mode deliberately

  • Thread people — in-app notifications for the people in the conversation.
  • Selected people — direct in-app and immediate-email alerts, subject to their preferences.
  • Entire team — in-app alerts for active team members who can access the conversation; it does not send an immediate email to everybody.
  • Silent — no notification; the message remains visible in the thread.

Not continuously monitored

High priority does not make Kinovo an emergency or guaranteed-delivery channel. For urgent safety or health concerns, use emergency services or the care team’s agreed urgent-contact process.

Read and navigate a conversation

Kinovo marks a thread read only when the conversation is genuinely visible. Opening the mobile inbox does not clear the unread count for an automatically selected conversation.

A thread opens at its first unread message, or at the newest message when nothing is unread. Use Load earlier messages to page backward without losing your position and Jump to newest to return to the latest message.

Find and manage threads

  • Inbox search searches thread titles and details; it is not a full search of every message body.
  • Mute a conversation when you want it to remain available without ordinary alerts.
  • Pin important threads when that control is available.
  • Open linked goals and tasks directly; Kinovo keeps the correct care-team and role-aware destination.
  • A permitted participant can turn a message into a task when a clear owner and response are needed.

Thread controls

The thread creator, owner, Team leader or another authorised member can manage status, priority, ownership and participants. Removing a person from a restricted thread removes their access to that conversation; it does not remove them from the care team.

Still need help?

Tell Kinovo support what you were trying to do, which page you were on and what happened. Do not include sensitive care information unless support specifically asks for it through an approved channel.

Ask Kinovo support
Using client-scoped messages | Kinovo Help Centre