Access, privacy and safety
Removing someone’s access or leaving a care team
Remove someone when they no longer need to be part of the care team. Review their open responsibilities first, choose who will take them over, and confirm that their access should end.
Who this article is for
Team leaders removing a member and care-team members considering leaving a workspace
Where to find it
- Team leaders open Team, People & access, choose the member and select Remove from care team.
- A non-Team-leader can use Leave care team on their own active membership.
Check what still needs a new owner
Open the removal preview to see work connected to the person, such as open tasks, responses to review, goals or meeting responsibilities.
Choose an active replacement where required. The aim is to end access without leaving the remaining team unsure who will do the unfinished work. Completed work keeps its history.
Remove the member
- 1
Open Remove from care team
Check the person and workspace carefully. This removes this membership, not their whole Kinovo account.
- 2
Review the responsibility handover
Choose the active member who should take the open work shown in the preview.
- 3
Add a reason
Keep it short and relevant to the access change.
- 4
Confirm
Type REMOVE and submit. Wait for the success message before treating the removal as complete.
What happens after removal
Access ends immediately when the removal completes. The former member cannot continue opening the ordinary care-team workspace.
- Open responsibilities move to the selected replacement through the removal process.
- Ordinary content notifications and future meeting invitations for that membership stop.
- Old workspace links do not restore membership.
- An access-ended email is sent when delivery succeeds.
What removal does not erase
Shared messages, task activity, documents and completed work remain in the team’s history with the original author’s name. This historical attribution helps the team understand earlier decisions.
Removal does not delete the person’s account or their membership in other teams. It also cannot recall files they already downloaded.
Pause access, leave a team or cancel an invitation
- Use Suspended to pause membership access without completing removal. Review unfinished responsibilities separately.
- A member leaving their own team uses Leave care team and confirms by typing LEAVE.
- A Team leader must hand over leadership before leaving.
- For someone who has not joined yet, revoke their pending invitation under Invitations.
- If the person also has separate limited Care Protocol access, review that access through its own controls.
Still need help?
Tell us which step you need help with and any error you saw. Leave out passwords, invitation links and private care information that is not needed to explain the problem.
Ask Kinovo support