Getting started
Joining through an invitation
Use the email address on your invitation, check the care team and proposed access, then agree to confidentiality and join. You can leave the decision until later or decline.
Who this article is for
Anybody invited to join an existing Kinovo care team
Where to find it
- Open the link in your latest Kinovo invitation email.
- After signing in, check the invitations shown on your home page or open Join a care team.
Review the invitation first
The invitation page shows the care team, invited role, invited email, inviter and expiry date. Check these details before joining. If you do not recognise the invitation or should not have access, decline it or contact the inviter.
Accept the invitation
- 1
Open the latest invitation
Check who invited you and which care team it is for. Do not join an unfamiliar team just because a link was sent to you.
- 2
Use the invited email
Sign in or create an account with the exact email address shown. If needed, confirm your email and complete A little about you. Kinovo then returns you to the invitation.
- 3
Check your role and access
Review what you will be able to see and do. Your account view and your role in this team are separate.
- 4
Read the confidentiality agreement
Confirm the acknowledgement, then choose Agree and join care team. This accepts the invitation and agreement together.
- 5
Open the care team
You can now open the workspace with the access you accepted. Joining another team keeps your existing memberships.
If you cannot join
- Wrong account: sign out and use the invited email. If the invitation went to the wrong address, ask the inviter to correct it.
- Expired, revoked or declined invitation: ask the inviter for a new one if you still need access.
- Older link: use the newest invitation. Kinovo may direct you to a newer active invitation for the same team and email.
- Already joined: sign in normally and open the team. An old accepted link does not restore access that was later removed.
- Agreement still pending: read and accept the agreement shown for that team before opening its information.
Not ready to decide?
Not now keeps the invitation pending so you can return before it expires. Decline invitation records a decline after you confirm; it does not delete your account or remove you from other teams.
If the invitation is from a professional asking you to get started, you may instead see choices to create a team or connect a team you manage. Check the separate choice about giving the professional access.
Use care-team information carefully
Access is for care coordination
Only use and share workspace information for the care of the person the workspace is about. Keep downloaded files, devices, email accounts and shared folders secure, and tell the Team leader promptly if information reaches the wrong person.
If you do not have an invitation
Choose Join a care team to use a trusted invite link or send a request to the Team leader. A request does not give you access; wait for approval. There is no public directory of care teams.
Still need help?
Tell us which step you need help with and any error you saw. Leave out passwords, invitation links and private care information that is not needed to explain the problem.
Ask Kinovo support