Supported browsers and mobile use

Choose a current browser

• Windows: use current Microsoft Edge or Google Chrome.
• Android: use current Chrome or Edge.
• iPhone or iPad: use Safari, especially for adding Kinovo to the Home Screen.
• Mac: use current Safari, Chrome or Edge.
• Other browsers may open the website but may not offer the same installation or notification options.

What you need to use Kinovo

• An internet connection for signed-in care-team work.
• JavaScript, cookies and secure HTTPS access allowed in your browser.
• Access to your email for confirmation, password-reset and invitation links.
• Your own Kinovo account and the right care-team access. Installing the app does not grant membership.

Find the same work on a smaller screen

On a phone, navigation and menus are more compact. Check the bottom navigation and page menus if an option is not where it appears on a computer.

Long forms and details can scroll. If a button is below the visible area, scroll inside the open panel.

Your permissions stay the same on every device. A smaller screen does not give you less care-team access.

Move between the website and installed app

Use the same account in both. Saved information belongs to the account and care team; installing Kinovo does not create a separate account or offline copy.

You may need to sign in separately in a new browser or app window. Unsaved form work may not follow you, so save before switching devices.

On a shared device, use your own protected browser or device profile and sign out when finished.

If a page does not work as expected

1. 1

   Save your work first

   Check that any draft or form has saved. Reloading, clearing browser data or changing browsers can discard unsaved work.

2. 2

   Check the connection and reload once

   If using an installed app, close and reopen it or try the website in the browser.

3. 3

   Update or try another current browser

   If your work device blocks part of the page, ask your IT contact to check the restriction.

4. 4

   Report what you see

   Tell support the device, browser, page and error wording. Include whether it also happens in the website or only the installed app.