NDIS Care Team Communication Tools
A communication agreement and care-team update to adapt with the participant. Use the fields that help and add the context your team needs.
Prepared 23 October 2026
Full guide and official sources: https://www.kinovo.com.au/resources/ndis-care-team-coordination

Care-team communication agreement
Prepare this with the participant using their preferred communication and decision support. This records how you will work together; it does not grant authority or permission to share information. Add space as needed.

Prepared with / date / person this is for: ___
What matters to the person now / preferred ways to communicate and take part: ___
Current information: location / source and version / who has agreed to maintain each part: ___
Sharing: information / recipients / purpose / consent or other lawful basis / checked by whom and when: ___
Routine updates: method / contributors / agreed review timing / who follows up gaps: ___
Important changes: who needs to know / how they will be contacted / how understanding is checked: ___
Urgent or disrupted support: agreed contact and backup route / where current arrangements are kept: ___
If someone is unavailable or cannot access information: agreed alternative / who will help: ___
Review: what will prompt a check / who accepts this task / how to request a correction or change sharing: ___

Keep completed copies private. Confirm responsibilities with the people involved. Use current provider and professional instructions, required records and agreed emergency arrangements alongside this tool.


Care-team update
Use when an update will help, at the interval agreed with the participant. Include enough context to act safely; link current instructions rather than rewriting them. This is not a monitored urgent-response channel.

Person / date or period / prepared by and with: ___
What matters to the person now / their feedback or requested change: ___
What changed: observation, proposal or confirmed decision? Source / date / effective from: ___
Current document or instruction: title / author or provider / version or date / location: ___
Agreed next action / person who accepted it / expected result / agreed timing: ___
Unanswered question or missing information / who will check / next contact or review: ___
Who needs this update / sharing checked / how sent / acknowledgement or clarification still needed: ___
Next review or correction needed / who has agreed to follow through: ___

If support is affected before the next review, use the agreed direct contact or escalation route. A saved or delivered update does not show that everyone understands it or can act on it.


Optional coordination tool. Not clinical instructions, an NDIA form or funding approval.